Ordering from Brodart How
can I order from Brodart? Ordering from Brodart is easy:
For U.S Customers:
Brodart Order Center
P.O. Box 100
McElhattan, PA 17748 U.S.A.
By phone: 1-888-820-4377, Mon-Fri, 8a.m. to 5:30p.m.
EST
By fax: 1-800-283-6087, 24-hour service!
Online: http://www.shopbrodart.com
For Canadian Customers:
Brodart Canada Ltd, Order Centre
109 Roy Boulevard
Brantford, ON, N3R 7K1
By phone: 1-800-265-8470, Mon-Fri, 8a.m. to 5:30p.m.
EST
By fax: 1-800-233-8467, 24-hour service!
Online: http://www.brodart.ca
For other International customers:
By phone: 1-570-769-3265, Mon-Fri, 8a.m. to 5:00p.m.
EST
By fax: 1-570-769-5111, 24-hour service!
Online: http://www.shopbrodart.com
Do
I need a purchase order number? We do not require a purchase order number with
each order placed. If your organization uses a purchase
order number, please mention it on your order form
or by phone. Your purchase order number will appear
on the packing slip, shipping label, invoice and account
statement.
When
does the new catalog come out?
The annual Brodart full-line Supplies and Furnishings
catalog is distributed in December/January of each
year and is valid for a full year.
Do
I need an account number to do business with Brodart?
We assign an account number to all institutional customers
and to public, private, religious organizations and
resellers. If you are ordering from Brodart for the
first time, we will create a specific account number
for your organization.
Individual orders paid by credit card do not require
an account number to be established.
I
have never ordered from Brodart. How do I set-up a
new account?
We welcome new customers! Please contact us to establish
a new account. Institutional customers do not need
to provide credit references. Credit information and
references are needed for private institutions and
businesses. Please click here to complete the credit
application form on-line or print it and fax to 1-800-283-6087.
Where
can I find my Brodart account number?
Your ship-to account number is on the mailing label
on the back cover of your catalog. It can also be
found on any previous packing slip or invoice. Please
record your account number for future reference and
faster ordering.
If you have forgotten or lost your account number,
please ask your Brodart customer service representative
to retrieve it for you at the time of ordering.
Can
I order from Brodart as an individual?
Absolutely! Individual/personal orders can be placed
using a credit card payment. We also accept personal
check with a mailed order and payment via bank transfer.
How
can I check the status of my order?
You may check on your order by:
Using the "order status" link that appears
at the top of most of web pages. The "order status"
link may be used to revisit any order including an
order just placed.
Sending an e-mail to supplies.customerservice@brodart.com.
Contacting us by phone or fax.
How
do I order custom items?
If you are ordering custom items (ID cards, custom
imprint stamps, book pockets, signage, etc…),
additional information is required. Please refer to
the product description in our on-line catalog or
in our print catalog. Custom imprint information forms
that need to be completed are linked to custom products
on their catalog page. Original artwork must be mailed
to Brodart Order Center, P.O Box 3037, Williamsport,
PA, 17705.
What
is your cancellation policy? Orders received are processed immediately and
most library supplies ship SAME DAY. Once an order
has been processed, we are unable to cancel it. However,
once you receive the merchandise, you can contact
Brodart customer service (click
here for contact information) to process a return.
< top of page
How does the search feature
work? Click
Here for tips on using our search commands.
What
if I can't find a product on-line? Your satisfaction is important to us. If you
can’t find a product on-line, you can:
Check our print catalog, click
here to order.
Contact us, click here for contact
information.
Describe what you are looking for and e-mail us at
supplies.productinfo@brodart.com.
Please describe the product you are looking for (dimensions,
main features, and color) so we can search for your
match! Please include detailed contact information
in your e-mail so we can get back to you promptly.
Does
Brodart have sales representatives to assist with
library layout?
A member of the Brodart customer service team will
assist you by phone or fax in selecting appropriate
products for your library. For renovations or new
constructions, independent trained dealers representing
Brodart are available in most instances for on-site
assistance. Please contact us for additional information. < top of page
I placed products in my shopping
cart but now it is empty. What happened?
In order for the shopping cart to function properly
"cookies" must be enabled in your browser.
If your shopping cart is empty when you return to
it you probably don't have "cookies" turned
on in your browser.
Cookies allow information to be stored on your computer
to expedite the ordering process with future orders.
This information is used by us solely to facilitate
your ordering process.
If you do have cookies enabled in your
browser and you are still experiencing this behavior,
please clear your browser's cookies because cookies
associated with Brodart's site have somehow become
corrupted. If clearing the cookies does not fix the
problem, please contact our webmaster. < top of page
Payment/Prices What
methods of payment do you accept?
We accept the following forms of payment:
Credit card: Visa, MasterCard, Discover, American
Express
Charge to your Brodart account number (net 30 days,
for institutional customers only and approved resellers)
Personal checks (must accompany mail order)
Bank transfer (additional charge may apply)
How
long are the prices in the current catalog effective?
Brodart makes every effort to maintain competitive
published prices throughout the life of this catalog.
Prices may change without notice. Limited printed
errors may occur. You will be notified of any significant
price differences before final processing of your
order.
Does
Brodart offer bid pricing for large volume purchasing?
Absolutely! Extra savings on large-quantity purchases
may be available. Please submit requests for bids,
quotations or large-volume items to our bid department:
For Library Supplies and Equipment:
Call 1-800-233-8467, extension 4338 or 4352 or Fax
1-800-578-1064
For Furniture:
Call 1-800-233-8467, extension 4352 or 4338 or Fax
1-800-578-1064
Resellers:
Call 1-800-233-8467, extension 4218 or Fax 1-800-578-1064
Does
Brodart offer reseller pricing?
Please contact one of our customer service staff at
1-888-820-4377 for reseller pricing information or
click here to visit our Bookstore and
Reseller Division web site.
Am
I being charged taxes?
Brodart is registered to do business in all States.
Therefore, we are required by law to collect all taxes
based on your delivery destination. When you review
your order total during the checkout process, you’ll
see the estimated sales tax. The actual charge to
your credit card will reflect the applicable state
taxes.
While in the checkout process, you’ll be asked
to confirm your tax status: taxable or exempt. Federal
regulations require that we keep on file a copy of
your tax exemption certificate (if applicable in your
state); please fax a copy of your certificate (you
only need to fax this to us once).
Will
my credit card be secure?
You can feel safe shopping at Brodart on-line. All
credit card transactions are secured via our secure
server, which begins before you give us any personal
information, and remains secure throughout your visit.
In addition, your credit card number is encrypted
before it is transmitted to our system. On the credit
card information page, you may note the padlock icon
that appears at the bottom of your browser. In the
event that this icon doesn’t appear, please
do not submit your credit card information. Click
here for a discussion of known security issues
for Brodart Customers using Netscape 4.05 and earlier
or users of Microsoft Internet Explorer 4.01 or 4.5
for Macintosh.
Brodart guarantees that your on-line shopping transactions
will be secure. If you have a concern about security,
please contact webmaster@brodart.com.
Shipping/Handling How
do I calculate freight charges? Freight charges are FOB shipping
point, prepaid and added to your invoice. Exact charges
will be applied to your invoice based on actual weight,
dimensions and distance.
For furniture items, oversized products or items ordered
in large quantity, please contact us if you need exact
freight charges before confirming your order. Otherwise,
we will prepay freight and add charges to your invoice.
How
does Brodart ship? All parcel shipments are made via FedEx Ground
(formerly RPS), UPS or U.S. Postal Service. Our shipping
department compares the different shipping rates to
identify the most competitive carrier. If you have
a preference, please let us know at time of ordering.
All common carrier shipments (furniture, larger equipment,
etc.) are shipped via ABF, New Penn or any other carrier
serving your specific geographic area. If you have
a preference, please let us know at time of ordering.
Please also refer to the question: What does "ship
by truck" mean?
Can
I ship my order with a specific carrier using a collect
account number? Absolutely. If your organization has a carrier
of choice that you want us to ship your order with
(FedEx, DHL, etc…), we will gladly accommodate
you. Please identify the carrier and your collect
account number for billing purposes at the time of
order entry (some restrictions may apply if your designated
carrier does not pick-up in our area).
What
does "ship by truck" mean?
All items marked "ship by truck" in the
print or on-line catalogs are too large or heavy to
be delivered by small-parcel carriers and will be
delivered using a common carrier. Delivery charges
will vary based on weight, distance and special services
needed. We negotiate high-volume rates with national
carriers to pass freight savings to you.
Delivery charges are for tailgate delivery only.
Drivers are not required to unload from their trucks.
We will notify you before delivery so you may arrange
for extra help if necessary. Please let us know if
you require assistance to get the shipment inside
your building or delivered to a certain floor (additional
charges will apply and will be added to your invoice). < top of page
When will my order ship?
The faster, the better!
Stock items: we offer SAME-DAY shipping for all stock
items if order is received before 2 p.m. (EST). Orders
received after 2 p.m. are shipped next day. Backorders
will ship immediately after stock is received. Shipping/handling
is free on back-ordered stock items (U.S. customers
only).
Custom products ship within two weeks.
Dropship and Brodart-manufactured items ship between
four to six weeks.
Large-quantity and special-order merchandise ships
within two to six weeks.
Our dedicated customer service team will gladly answer
your special needs and work with our warehouse or
vendors to accommodate special lead-time requests.
Please contact us.
Do
you offer overnight delivery?
We want to help you. If the item is in stock and you
need your order shipped overnight (via UPS or FedEx),
we will make all possible arrangements to meet your
needs. Additional charges may apply. Credit card payment
or approved credit required for overnight delivery.
Orders requiring overnight delivery must be placed
before 2 p.m EST.
What
does "quickship" mean?
Items marked as "quickship" in the catalog
are items available for immediate shipment or with
quicker inventory turnaround. Quickship items ship
within two weeks instead of the usual four to six
weeks for items made to order.
< top of page
Shipment Inspection What
should I do when my shipment arrives?
Please inspect and open all boxes immediately for
damage or shortages BEFORE you sign the delivery receipt.
Brodart’s customer service team will gladly
help you with any discrepancies.
What
if something is missing?
Please compare shipment contents with packing slip.
Some items may be back ordered for later delivery.
Call Brodart customer service for clarifications or
if part of the order needs to be traced (if one box
is missing, it may arrive the next day).
What
if something is damaged?
Your satisfaction is important. We will expedite a
replacement of any damaged merchandise. Three important
steps to follow to ensure prompt replacement are:
Please immediately report any damages on the delivery
slip when your shipment arrives (carrier is liable
for damages only if reported on delivery slip).
Contact Brodart customer service at 1-888-820-4377
for a replacement and for assistance in filing a claim
with the carrier.
Keep all cartons and inner packing together with your
damaged merchandise on your premises until further
notice from Brodart or the carrier (an inspection
will be done)
Hassle-Free
Return Policy / Satisfaction Guarantee What
is your guarantee?
We are not satisfied unless you are. If you are not
satisfied with your Brodart order for any reason,
please contact our customer service team at 1-888-820-4377
to receive prompt assistance.
What
is your warranty?
Brodart-manufactured supply products are under limited
warranty against defects in materials and workmanship
for a FULL YEAR from date of order.
Brodart-manufactured seating and lounge items are
warranted for TWO YEARS and most Brodart-manufactured
furniture items have a FIVE-YEAR limited warranty.
Other products are subject to individual manufacturers’
warranties. For specifics call our customer service
team at 1-888-820-4377.
Do
I need an authorization number before returning an
item?
Yes, it will ensure a prompt credit to your account
or a faster replacement. Contact customer service
at 1-888-820-4377. Return request must be received
within 30 days from the date of shipment.
Is
there a restocking fee for returned merchandise?
Most items are returnable without a restocking fee.
However, non-Brodart manufactured items are subject
to terms and conditions of manufacturer. Furniture,
metal shelving, non-warehoused items and special ordered
products may be subject to a restocking fee.
What
if I have a complaint?
We stand behind our time-honored tradition of absolute
satisfaction. If you have any complaints about our
products or services, please contact Jim Strouse,
Manager of Customer Service, at 1-800-233-8467, ext.
7-4315 or e-mail us at supplies.customerservice@brodart.com.
Who
is responsible for return shipping charges?
You are responsible for shipping arrangements, insurance
and freight charges for any return of products ordered
wrong, not suitable, etc…We can only refund
shipping charges if the return is a result of our
error.
About Brodart How
can I contact Brodart?
We are here to help. If you have any questions contact
us:
For U.S Customers:
By phone: 1-888-820-4377, Mon-Fri, 8a.m. to 5:30p.m.
EST
By fax: 1-800-283-6087, 24-hour service!
By e-mail: supplies@brodart.com
For Canadian Customers:
By phone: 1-800-265-8470, Mon-Fri, 8a.m. to 5:30p.m.
EST
By fax: 1-800-233-8467, 24-hour service!
By e-mail: brodart@on.aibn.com
For other International customers:
By phone: 1-570-769-3265, Mon-Fri, 8a.m. to 5p.m.
EST
By fax: 1-570-769-5100, 24-hour service!
By e-mail: supplies.international@brodart.com
Do
you have stores I can buy from?
Brodart is a catalog business.
While Brodart does not have stores available, our
products are sold in numerous bookstores across North
America. Check your local bookstore for more information
or recommend Brodart to them!
I
am a bookseller. Can I sell Brodart products?
Certainly. Please contact one of our customer service
staff at 1-888-820-4377 for reseller information or
click here to visit our Bookstore and
Reseller Division web site.
I
heard Brodart was a Library Champion. What does that
mean?
Brodart is an active supporter of the library community.
Brodart is proud to be a Library Champion, the highest
level of the American Library Association Corporate
Membership. Brodart is also an active member of most
State Library Associations.
I add items to my cart, but my cart is empty. What’s wrong? You may have your cookies turned off or your browser is saving corrupted cookies. First, make sure your cookies are turned on. If this does not help, then delete any cookies containing “Brodart” or “shopbrodart.” If this does not eliminate the problem, please delete all your cookies. Be aware that doing this may log you out of some sites you have persisted login information on, but it will NOT damage your computer in any way. AboutCookies.org: How to Delete Cookies
I want to pay by credit card. Where do I enter the number? In option 2 of the checkout screen, choose the option to pay by credit card. A “create” box will appear. Click this box to enter your credit card information. You can also choose to save this information for your next order.
I have a list of catalog numbers. How do I enter them into my cart? Click on the “Quick Cart” tab at the top of the page. Using the Quick Cart, you can enter up to 12 catalog numbers at once. You can also add numbers one at a time by using the “add to cart” box in your shopping cart.
I have put my tax exemption number in the appropriate box. Why am I still being charged tax? We are required by law to keep a copy of your certificate on file. Please fax a copy to us at 1-800-283-6087. Please include your account number or order number on the fax.
I have placed my promo code in the box, but it is not working. What’s wrong? Check the spelling of the code first. If this still does not work, please place the code in the comments section of your order. We will make sure the discount is applied to your order.
I never received a confirmation # for my order. Did it go through? Go to your shopping cart. If there are still items in your cart, then your order did not go through. You may have not clicked “commit” on the final order review.
Why do I have to sign in to your web site? Signing in allows you to check order status online. It also allows us to send you e-mail updates about your order. Plus, this saves your information so you do not have to retype your address, contact information, etc. each time you order.
I want to pay by credit card but it keeps asking for credit references. Why? If you do not wish to open a billing account, do not choose the option to open a new account. Choose the payment option that says you would like to pay by credit card for a personal order.
I forgot my password and clicked the button to e-mail it to me, but I never received the e-mail. Why? We receive a lot of undeliverable e-mails due to customers making a typo on their e-mail address when signing in. Your e-mail address may have changed as well – make sure that your correct e-mail address is kept up-to-date on your account.
Why doesn’t my shopping cart show me the shipping and handling charges? Our shipping and handling is determined by weight and distance. Some items ship from different locations and some items must ship by truck. Unfortunately, at this time our web site cannot automatically calculate this. If you would like to know your S&H charges, please check the box that says you would like to be contacted with the charges. We will calculate the charges and e-mail you.
I have placed my order. How long will it take to ship out? In-stock supply items will ship the same day if ordered by 2:00 PM EST; they ship the next day if ordered after that time. Custom-made items will take approximately 2 weeks. Furniture items and items shipping directly from another manufacturer will take 4-6 weeks.
How do I view your online catalog? Click on the “Shop the Brodart Catalog” box in the upper left-hand corner. You will be redirected to our web catalog.
How long does it take to process my credit application? You should receive a response within 10 business days. Once we receive your credit application we must contact your references and wait for their reply. If you have not been contacted, please contact our credit department at 1-800-233-8467 ext. 4473 (or 888-820-4377).
Where do I enter my Brodart account number? Once you have chosen an option to bill your account, a box will appear to allow you to enter your account number.
